At Digynexa Digital Agency, we are committed to providing high-quality digital services and ensuring our clients have a clear and transparent experience. This Return & Refund Policy explains the circumstances under which refunds may be requested for our services.

1. Services We Provide

Digynexa provides digital services including website development, web design, SEO, digital marketing, website maintenance, graphic design, and other customized digital solutions. Because our services are often tailored to each client’s specific requirements, refund eligibility may vary depending on the project stage and work completed.

2. Refund Eligibility

A refund may be considered when:

• A service has been purchased but work has not yet started.
• We are unable to deliver the agreed service due to circumstances within our control.
• A duplicate payment has been made accidentally.
• Both parties mutually agree to cancel a project before substantial work has been completed.

Refund requests are reviewed individually based on the service agreement, project scope, and amount of work already completed.

3. Non-Refundable Services

Payments may become non-refundable once work has started, particularly for customized services such as website development, design, SEO setup, marketing campaigns, content creation, or other work that has already been delivered or substantially completed.

Third-party costs, including hosting, domains, premium themes, plugins, software licenses, advertising costs, and other external services, are generally non-refundable once purchased on behalf of the client.

4. Cancellation Policy

Clients may request cancellation by contacting us as soon as possible. If the project has already entered the development or production stage, the refund amount, if any, will be determined according to the work completed and expenses incurred.

5. Refund Processing

Once a refund has been approved, we will process it using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.

6. Revision & Service Issues

If you are dissatisfied with delivered work, we encourage you to contact us before requesting a refund. Where applicable, we will review the issue and provide reasonable revisions according to the agreed project scope.

Requests for additional work outside the original scope may be subject to additional charges.

7. Digital Products & Deliverables

Digital files, designs, website files, code, content, or other digital deliverables that have already been delivered may not qualify for a refund unless otherwise agreed in writing.

8. How to Request a Refund

To request a cancellation or refund, please contact us with:

• Your full name or business name
• Order or project details
• Date of purchase
• Reason for the refund request
• Any relevant supporting information

Send your request to:

Email: info@digynexa.com

We aim to review refund requests promptly and will communicate our decision after reviewing the relevant project details.

9. Policy Changes

Digynexa Digital Agency reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions regarding this policy, cancellation, or refund eligibility, please contact us:

Digynexa Digital Agency
Email: info@digynexa.com